Some support tools are limited to VPN or on-premises access. Can these and other features be granted conditionally for certain helpers? Is it available? Managing permissions for remote control is highly important and required for Zero Trust security for least privilege access. A tool that doesn't have controls on this functionality may be even more dangerous. A tool that allows the user elevation may not be appropriate. Inherent in many help desk scenarios is a need to take actions beyond users' current access controls permits – but elevating user permissions can introduce vulnerabilities into a system. Is your support tool easy to spoof? Can it provide sharers and helpers alike with an easy indicator of trust? Does it support your Zero Trust security model with the principles to verify explicitly? Is it conditional? While the technical security configurations of a support tool may be sound, there's a human element of security to take into account, and that is trust. When considering solutions for enterprise, there are important questions that must be asked of existing tools and processes for remote assistance through pc-to-pc connections. However trade-offs that may have been acceptable on short timelines are just no longer acceptable given the rising risk of cyber security breach. In the race to support users remotely, many organizations may have improvised quick solutions. Paul Warren, Modern Workplace Technical Lead, Tower Limited Remote help's role-based permissions tightly integrated into their cloud management with Endpoint Manager helps do just that." Preventing unauthorized remote device control is crucial for our business. “ The secure nature of remote help is what sets it apart from other options available. Since its introduction in preview, we have heard from customers about how crucial a secure, permission based tool is to support their hybrid workforce. As organizations adapt their help desk operations to this continued reality they must consider the balance of experience, access, trust, and oversight in any solution, especially for enterprise scale.Įffective today, our cloud-based remote assistance solution, remote help is generally available for Windows and you can easily get started from the Microsoft Endpoint Manager admin center. This suggests that hybrid work is here to stay, and workers will need support at home, in the office, and on the frontline. Thank you, guys, for your time and effort! It is really appreciated.While many workplaces start to buzz with renewed activity, the 2022 Microsoft Work Trend Index survey reveals that 53% of people are likely to consider transitioning to hybrid in the year ahead. However, I am quite confused what could happen during the last few weeks that is causing BLE_HCI_CONNECTION_TIMEOUT events!? Do you guys have any idea?ĭid I properly configured my SoftDevice clock? Could it be that something strange happened with the on-chip RC oscillator of my BL654 module (I have two custom boards and they both behave the same)? Finally, is there somethnig wrong with the Bluetooth Low Energy tool of nRF Connect app? I am using latest Version 2.3.1 of Bluetooth Low Energy tool and version v3.1.0 of nRF Connect app. I was able to understand the reason of this disconnect event from here. The reason for disconnection is BLE_HCI_CONNECTION_TIMEOUT. This morning, I started my development again and I experience random and strange BLE disconnect events between my custom board and Bluetooth Low Energy tool. I did not work on the development during the last few weeks. NRF_SDH_CLOCK_LF_ACCURACY - External clock accuracy used in the LL to compute timing.Įverything worked great and I was able to debug my code with Bluetooth Low Energy tool of nRF Connect app through nRF52840 dongle. How often (in number of calibration intervals) the RC oscillator shall be calibrated NRF_SDH_CLOCK_LF_RC_TEMP_CTIV - SoftDevice calibration timer interval under constant temperature. NRF_SDH_CLOCK_LF_RC_CTIV - SoftDevice calibration timer interval. Here is how I configured it (RC clock with 500ppm accuracy because BL654 is using on-chip 32768 RC oscillator - page 34 of this datasheet): Some of you already helped me to properly configure the clock for SoftDevice ( link). I am using SDK15.3.0 and SoftDevice S140 v6.1.1. I have a custom board with nRF52840-based BL654 module on it. Something strange is happening here and I need your opinion about that.
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